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Privacy Policy

This is the privacy notice of Lullaby Sleep Pty. Ltd. In this document, “we” or “us” refers to Lullaby Sleep Pty. Ltd. (ABN 91 622 212 113). Trading as Lullaby Health. 

Our registered office is at Lullaby Health Clinic, COM 2, Erina Fair Shopping Centre, Terrigal Drive, Erina NSW 2250. 

This is a notice to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not. 

We are extremely committed to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is both specific and strict. It complies with Australian law. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us. 

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately. 

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. 

Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it: 

  1. Basic identification and contact information, such as your name and contact details.
    This information is used:
    – to provide you with the services which you request;
    – for verifying your identity for security purposes;
    – for marketing our services and products;
    – information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
  2. Market place information 
    When we obtain information from you specifically to enable you to buy a service offered on our website by some other person, we assume that in giving us your information, you are also giving us permission to pass it to the relevant person.
  3. Your domain name and e-mail address are recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically.

 

This information is used: 

  • to correspond with you or deal with you as you expect.
  • in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
  • to send you news about the services to which you have signed up;
  • to tell you about other of our services
  1. Information you post on our website 
    Information you send to us by posting to a forum or blog is stored on our servers. We do not specifically use that information except to allow it to be read, but you will see in our terms and conditions that we reserve a right to use it in any way we decide.
  2. Website usage information 
    We may use software embedded in our website (such as JavaScript) to collect information about which pages you view and how you reach them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.
  3. Financial information relating only to your credit cards 
    This information is never taken by us either through our website or otherwise. At the point of payment, you are transferred to a secure page on the website of PayPal or some other reputable payment service provider. That page may be dressed in our “livery”, but it is not controlled by us. Our staff and contractors never have access to it.
  4. Note on padlock symbols and other trust marks 
    Many companies offer certification and an icon or other small graphic to prove to site visitors that the site is safe. Some certify to a high level of safety. Others are more concerned to take our money than to provide a useful service. We do not handle information about your credit card so do not subscribe to any such service. However, we suggest you assess this notice to judge that we do take your privacy seriously.
  5. We retain your credit card information securely 
    We may keep your financial information to provide you with a better shopping experience next time you visit us and to prevent fraud.

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser, and to encrypt any data you give us when you buy, including financial information such as credit or debit card numbers. Our SSL certificate encryption level is 256-bit. Whenever we ask for financial information, you can check that SSL is being used by looking for a closed padlock symbol or other trust mark in your browser URL bar or toolbar. 

We take the following measures to protect your financial information: 

  • We keep your financial information encrypted on our servers.
  • We do not keep all your data, so as to prevent the possibility of our duplicating a transaction without a new instruction from you.
  • Access to your information is restricted to authorised staff only
  • If we ask you questions about your financial information, we shall show only enough to identify the card(s) to which we refer.
  1. Credit reference 
    To assist in combating fraud, we share information with credit reference agencies so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
  2. Business and personal information 
    This includes all information given to us in the course of your business and ours, such as information you give us in your capacity as our client. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you to reciprocate this policy.

We keep information which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

  1. Third party advertising 
    Third parties may advertise on our web site. In doing so, those parties, their agents or other companies working for them may use technology that automatically collects your IP address when they send an advertisement that appears on our site to your browser. They may also use other technology such as cookies or JavaScript to personalise the content of, and to measure the performance of their adverts. We do not have control over these technologies or the data that these parties obtain. Accordingly, this privacy notice does not cover the information practices of these third parties.
  2. Cookies 
    Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

You can manually disable cookies at any time – check your browser’s ‘Help’ to find out how. Although your browser software enables you to disable cookies, this will not affect your ability to view the site. We recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. You can still use this website even if you choose to disable cookies.

Here are the ways we use cookies: 

  • to record whether you have accepted the use of cookies on our web or not. If you not accepted may be our website not works properly.
  • to allow essential parts of our web site to operate for you.
  • to operate our content management system.
  • to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
  • to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
  • to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.
  • to record your activity during a web cast. For example, as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for 30 days, when it will delete automatically.
  • to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for 30 days.
  • to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.
  1. Calling our help line 
    When you call our help line, we collect Calling Line Identification (CLI) information. We use this information to help improve the efficiency and effectiveness of our help line
  2. Sending a message to our support system 
    When you send a message, we collect the data you have given to us in that message in order to obtain confirmation that you are entitled to receive the information and to provide to you the information you need. We record your request and our reply in order to increase the efficiency of our business / organisation. We do not keep any personally identifiable information associated with your message, such as your name or email address.
  3. If You Lodge A Complaint
    When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
  4. Content you provide to us 
    If you provide information to us with a view to it being read, copied, downloaded or used by other people, we accept no responsibility for what that third party may do with it. It is up to you to satisfy yourself about the privacy level of every person who might see your information. If it is available to the entire World, you have no control whatever as to how it is used.
  5. Marketing information 
    With your permission we pass your email address and name to selected associates whom we consider may provide services or products you would find useful. You may opt out of this service at any time by getting in contact with us.
  6. Use of site by children 
    If you are under 18, you may use our site only with consent from a parent or guardian.
  7. Disclosure to Government and their agencies.

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

  • At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address above. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
  • Sale of your personal information 
    Except as specified above, we do not rent, sell or otherwise disclose any of your information to any person outside our business.
  • Compliance with the law 
    This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

Removal of your information 
If you wish us to remove personally identifiable information from our web site, you may contact us on the details listed on the contact page. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information. 

Change in Privacy Policy 
As we plan to ensure our privacy policy remains current, this policy is subject to change. Please return periodically to review our privacy policy. 

If you have any questions regarding the privacy policy, please contact us through the contact page.

Lullaby Health
Address

Servicing patients in clinic and Australia wide via Telehealth.

Head office:

Erina Fair Shopping Centre,
Shop 2, Terrigal Drive,
Erina NSW, Australia 2250

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Everything you and your doctor need to know about plant medicine
Everything you and your doctor need to know about alternative medicine

Alternative medicine is still relatively new in Australia meaning that you (and your doctor) may have questions about it. 

Lullaby Health’s doctors are highly experienced prescribers of alternative medicine. Here, we answer some of the most common questions we’re asked about it. 

 

Is it legal? 

Yes. In 2016, Australia legalised the use of alternative medicine on prescription. 

 

Can any doctor prescribe alternative medicine? 

Yes…but it’s a little more complicated than prescribing other medications. 

Only a couple of alternative medicine drugs are included in Australia’s register of therapeutic goods. That means most alternative medicine is currently classed as an ‘unapproved therapeutic good’ and doctors need special permission to prescribe it. 

They can do this in two ways: 

  • Applying to the Special Access Scheme for each patient they treat
  • Becoming an Authorised Prescriber, meaning they have received permission to treat patients as they see fit and don’t need permission for each individual patient (Lullaby Health doctors are authorised prescribers). 

 

Can’t I just buy some online? 

We understand the temptation but no.  

Firstly, self-diagnosis is problematic. Your doctor is trained to assess your condition, consider all the available treatments and recommend a way forward that meets your needs and your broader situation (such as your job requirements). In rushing to diagnose yourself and obtain the treatment you think best, you may easily miss something. 

Secondly, as you’ll be ordering from overseas, your package must go through customs – who are authorised to seize it as it can only be imported by licensed doctors, not consumers. You’ll probably just lose the money you’ve paid. 

 

How is it different from street versions? 

In so many ways. All medicines – including alternative medicine – are highly regulated and subject to strict quality controls. That’s vital to ensure consistency and stability so that each dose is the same. 

None of those safeguards exists for street versions. They may be contaminated by pesticides, fertilisers or heavy metals found in soil and they may vary considerably in their strength, which may cause more intense effects than you anticipated. 

 

What might alternative medicine help with? 

Alternative medicine aims to complement the mainstream care you’re receiving for your health needs. 

Mainstream treatment tends to have a stronger evidence base and a longer history of clinical use, giving us greater confidence in its effectiveness. However, some patients may find that they’re still battling troublesome symptoms or that the mainstream treatment itself causes unpleasant side effects. 

This is where alternative medicine may play a role. It may help to alleviate some of the symptoms that still trouble you, such as sleep difficulties or nausea. 

 

How does alternative medicine work? 

Alternative medicine interacts with a vast network of chemical signals and cellular receptors densely packed throughout your brain and body. This network helps to regulate many important aspects of your life, such as your appetite, temperature or alertness, for example. 

The active ingredients in alternative medicine bind to some of those receptors, influencing aspects such as pain or sleep.

 

How do you take alternative medicine? 

While street versions are usually smoked, legal alternative medicine is often taken by mouth in the form of oils, pills or dried flower products.  

 

What’s the difference between CBD and THC? 

CBD and THC are the two most common active ingredients in alternative medicine. THC is the chemical that gets people high. CBD does not cause intoxication.

 

How pricey is it? 

The vast majority of alternative medicine products have not been approved by the Therapeutic Goods Administration and so are not covered by the Pharmaceutical Benefits Scheme (PBS). 

If you have private health insurance, your fund may cover your treatment but may set an annual limit or a maximum rebate per prescription. 

So, yes, you’re likely to have some out-of–pocket costs for your treatment. At Lullaby Health, we explain your likely costs before you decide to proceed with treatments so that you can make an informed financial decision. 

 

Are there any side effects? 

All medicines have side effects that some patients may experience. Common side effects of alternative medicine include:

  • Fatigue
  • Vertigo
  • Nausea 
  • Fever
  • Changes to appetite
  • Dry mouth
  • Diarrhoea. 

In addition, THC may cause:

  • Convulsions
  • Highs and lows
  • Depression
  • Confusion
  • Hallucinations or delusions
  • Psychosis
  • Thinking things that aren’t true (cognitive distortions). 

 

What about driving? 

The Alcohol and Drug Foundation states that, if your medicine contains only CBD, you can legally drive – as long as your ability to drive is not affected. That introduces a grey area so it’s important to be aware of the laws in your state.

It is illegal to drive with any amount of THC in your system. THC is intoxicating.  It can impair your driving ability and create a sense of being high. In fact, even if you don’t feel high (CBD can moderate that), you can still be impaired. 

Be aware that THC can stay in your system for a long time. THC can be detected in your saliva for 6 hours-3 days after use and in your blood or urine for up to a month. 

 

How can Lullaby Health help? 

At Lullaby Health, we aim to help you find a solution for the difficulties you face. Unlike many other clinics, we offer a high level of ongoing support as you adjust to alternative medicine. 

With us, you have access to experienced doctors who can help you understand how alternative medicine works and how it may help you. Our goal is not simply to dash off a prescription but to help you find a way through the difficulties you’re facing. 

Please contact us to find out more. 

 

Disclaimer

Lullaby Health is not promoting the use of medical cannabis. Medical cannabis does affect every person differently, due to factors such as size, weight, health, dosage, tolerance, and age. Medical cannabis might not work for you, and you might experience side effects. Information provided by Lullaby Health is for educational and informational purposes only. For medical advice, please refer to your doctor. Medical cannabis in Australia is regulated by the Therapeutic Goods Administration and details about cannabis as a scheduled drug can be found on their website.

References

 

Compliance information

In Australia, healthcare advertising is regulated by AHPRA (practitioners and services) and the TGA (therapeutic goods and medical devices). Specific restrictions apply to advertising alternative medicine products.  

We seek to provide you with compliant copy but remind you that compliance remains your responsibility. We ask that you review this copy carefully to check that you have met your compliance obligations.  That includes checking any links or references provided. We aim to verify claims by citing reputable sources such as studies, professional groups or major health organisations and charities. Please ensure you are happy with the sources used to verify claims made in your copy (if not, please provide an alternative source)